Lost or Stolen Card
Please call to report your card lost or stolen as soon as possible.
For emergencies and to report your card lost or stolen please contact us at:
- Within the U.S.A.
1-800-494-6800 (Toll Free) - Outside the U.S.A.
1-949-437-9658
(Please call collect)
Process of re-issuing a new card
01.
Call our Emergency Line
After confirming recent transactions, we will shut down your card.
02.
2 – 3 business days
We will issue a new card number and ship the new card to you.
03.
7 – 10 business days
Your new card will arrive.
*Delays may occur due to bad weather conditions.
04.
Your new card
To start using your card, please activate.
Things to keep in mind with your new card
- The balance on the old card will automatically transfer to the new one.
- Your payment due date remains the same.
- For any bills set up as recurring charges, please provide the merchant your new credit card number. This may include your utility bill or other subscriptions.
- Your cash advance PIN will be reset. Please reset it or request a new PIN.
- There is no need to re-register to card.fnbo.com . You may log on with your same username and password.
- NOTE 1:Please let us know if a new card is needed sooner due to an emergency.
- NOTE 2:A temporary block is also available if you misplace the card.
If there is a possibility of finding the card, you may place a temporary block for 24 – 48 hours. Please contact us if an extension is needed.
Once we confirm there are no fraudulent charges, the temporary block will be removed.
